Presents principles of good business writing and provides opportunities to apply them directly and get feedback in a structured, risk-free environment. Covers correspondence and reports.
Who will benefit from this class?
- Managers
- Supervisors
- Administrative staff
- Clerical personnel
- Call-center personnel
- Customer-service personnel
- Anyone who writes to customers, vendors, or organizations outside the organization
This workshop covers:
- Using a writing process that will help you increase your writing efficiency
- Writing correspondence (letters, memos, e-mail) and reports
- Reviewing punctuation
- Four uses of commas
- Two uses of semicolons
- Creating documents with the reader in mind so readers will want to read
- Formatting text to enhance visual communication
- Giving and receiving feedback gracefully
- Communicating bad news diplomatically
- Tightening business writing
Comments from people who have attended this class
- I learned to identify many common mistakes and to ask for feedback from colleagues.
- Useful and meaningful examples for daily and business writing.
- Bette Frick is an excellent teacher and communicator. Her enthusiasm is contagious and draws class participants in.
- Dr. Frick was very concise on the subjects and kept the class going.
- Bette has a good sense of humor, and classes are fun.
In the Text Doctor’s classes:
- Learners study an award-winning workbook (2002 APCC Excellence in Training Award).
- Learners interact with the instructional material and with others in the classroom; they are always engaged, always awake, always learning and questioning.
- Learners immediately apply course material to their own writing.
- Learners receive online support for one year.